Dell vostro
Touch pad issue, Booting problem

Dear All,

I have purchased a new Dell Laptop on January 17th and now I think this was one of the biggest flaws I've done in my recent times!

From the beginning on wards there was issues with this. Firstly the issues were with touch pad, which was not working. I complained Dell support on 10th February. Though I got the motherboard replaced, I led to more complicated issues as I wasn't able to use my system after that. It's really embarrassing that after spending a good amount of my hard earned money for your incompetent system, now I've to spend so much time, sorting these issues and contacting DELL customer care.

I had purchased Dell further to some good feedback from some of my colleagues But with the experience I had, I'm afraid, I would be great critic of this. Furthermore I would be moving forward with all the legal possibilities to get a product which worth the value for my money, not an incomplete one like the thing Dell had given me.

I believe that no terms or conditions would suggest that you would give me an non-performing product, right from the purchase and send a service engineer along with me all the time to fix the issues- I have my own work!! And I don't want to use a new computer opened and serviced for many times in the first month itself, with all the wear and tear of this in it.

When I contacted your customer care, I was told that this system have been sold to the reseller some time back and hence there are warranty issues. I believe you'd understand that this is not my concern as I have purchased the product on Jan 17.

Please replace this system with a new one at the earliest. I'll be looking forward to hearing from Dell before making any further move.

Company: Dell vostro
Country: India
State: Kerala
City: Thrissur

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