Digitech Services Pvt.Ltd/Acer Laptop
Software Counterfeit and bad services

Hi Sir/Mam,

I'am G.Yaswanth Kumar, from Gurgaon. Recently my Acer (3620 Model) laptop got virus and it's OS (Microsoft XP 2) got corrupted.

On 22/12 I went to Digitech Services Pvt. Ltd, which is a authorized service center for Acer, they told that my OS got corrupted so OS shall be reinstalled. They have billed me Rs.3700/- for

1. RAM up-gradation (Rs.2700/-)

2. OS reinstalling (Rs.1000/-) and to repair Fan

I have paid Rs.1500/- as advance.

At first they told that Windows 7 will be installed on my laptop including drivers. But, at the time of delivery I found that drivers are not installed properly. They told some problem with my Laptop configuration and so

Windows 7 cannot be installed on my Laptop. Later, they have installed Windows Xp2 including drivers.

But, when I came home and after 2 hours I got the same problem as earlier (OS corruption). This time instead of going to them (as I was vexed with delaying work and telling stories) I have done some google and solved the problem. After that it worked fine.

But, during online upgrading of Windows Xp2 validation failed. As a Authorized service center they have installed an Pirated windows Xp 2 on my Laptop. Now, I have to buy a new Original windows Xp. And now, even the Fan problem is reproduced.

My complaint is on Digitech Services Pvt. Ltd, Guragaon for:

1. Installing Pirated Windows Xp 2 on my Laptop

2. Not repairing my Laptop properly (OS corruption, virus and Fan problems)

3. Not returning the Old RAM (512 MB)

Bill details:

Bill Dated : 22/12

DC No. : 0350/GUR

Authorized Person: Neeru

Br,

Yaswanth

Company: Digitech Services Pvt.Ltd/Acer Laptop
Country: India

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