HP
Non functioning of the Laptop

We have purchased the HP Compaq Presario CQ42-176TU notebook having S.No. CHF0131YGC in last week of May from Vijay Sales Borivali (W). The laptop started giving problem from Nov.2010 and stopped functioning from Dec.2010. There was no support from the dealer M/S Vijay Sales. We have given the laptop three times to HP authorised service centre at the Dadar (W). It is noticed that they repairs the laptop and ask us to collect. But we noticed that after the collection, within few days again it stopped functioning. This is already happened three times. We have requested the company for replacement with extended guarantee and damages charges but even after repeated emails there is no positive response. The company refused to replace the defective laptop. We spent lot of time and money for travelling and settlement of the matter. In addition we are not able to use laptop since last three months eventhough we paid full amount.

Company: HP
Country: India

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