Epson India Ltd
UNDELIVERABILITY OF SCANNER PRINTER

One Epson all in one CX5500 Serial No. K37V016658 purchased on 07 Feb from Prestige Computers & Technologies which was having 2 years warranty and within warranty period 2 times printer become unserviceable and made it clear by Epson service IMAGE IT SOLUTIONS, Shop No. 8, 1st FLOOR, Panchasheela Towers, Parklane, Secunderabad-500 003 Phone 04030586148. Before 3 months from today just after completion of warranty again printer become unserviceable and again I contacted same Epson Customer Care they played with so many ways last 2 months as printer was in my home town (West Bengal). I compeled to bring back the printer again in Hyderabad and again I contacted and Epson CS told to contact IMAGE IT SOLUTION. I contacted IMAGE IT SOLUTION and they told motherboard problem and it will spend 3500/- so better to purchase new one. Presently same printer costing in market 3300/- and I asked them how repair cost can be more than new one? They not replied and told me company only interested to sell cartridge. Then I email on 21 May to Epson Customer Care and told them if it so then you are compelling me to go consumer forum, after 2 days on 23 May they contacted to me and told they will do the needful within day but after that they neither contacted nor done any thing. On 26 May also I email them but not replied. Kindly make arrangement to repair the the said printer. My mobile no. 9948845803 and email id: sumit_jaba@yahoo.co.in

Company: Epson India Ltd
Country: India
State: Andhra Pradesh
City: Rangareddy

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