ETECHIES.IN
LAPTOP

HI my name is Ranjith, and i would like to raise a complaint against Etechies.in for their extremely poor and negligent service. I honestly feel like i have been cheated. I am an employee with dell and i have a dell Inspiron 1525 laptop. Recently when i had issues with my laptop where the system was not powering on and i had figured its an issue with the dc in port and the ac adapter (charger), i had given the system to etechies as my system was out of warranty. I was promised by the rep from etechies after i had explained what the issue was that i would only be charged Rs 999 for the service as it does not require any part replacement. So i availed the service and etechies had sent a tech to be sent to my place which is the only positive aspect of the entire service. I had given my laptop on 21st apr and it took about two weeks for them to even call and inform me the status of the dispatch whereas i was assured the issue will be resolved within a weeks time. Also when i had given my laptop all the keys on the keyboard were working absolutely fine. I received a call after two weeks stating that the super i? o, pwm ic & 2 mosfet has to be replaced and that would cost me Rs 4150 and also some of the keys on the keyboard are not working and that i would have to pay another Rs 1500 for the keyboard. I work on these computers every day at work and i know for sure that when you give a laptop for a motherboard and ac adapter issue, there is no way it would damage the keyboard. I was very upset but i still agreed to pay Rs 4150 for pwm ic & 2 mosfet but i asked them not to replace the keyboard as i was confident that it was not an issue with the keyboard. So on 18/5 they returned the laptop. When the tech came to return the laptop, i dint have the time to check it properly so just checked if the system was working, To my horror, I noticed some of the keys on the keyboard were not working and i had to use external keyboard. so i just plugged in the ac adapter and checked it was working fine but i dint have the time to check the laptop for the next 10 days as i was busy with work. then when i wanted to go online and check some of my mails. I noticed the same issue on the laptop where the light on the ac adapter s (chargers) brick was flickering and that is when i found out they had not completely resolved the issue. I called them again and they sent another tech to collect the laptop. They took another 4 days to call me and they finally called me and said the ac adapter has to be replaced and it would cost me Rs1700. I asked them not to replace the adapter and bought a new dell ac adapter for my laptop from staples for just Rs 1500. However i asked them to replace the keyboard. Finally when they replaced the gave it back they took more than a month to resolve the issue and they also damaged my keyboard so i could buy a new one. I feel like i ve been cheated off my money where i had to pay close to Rs 9000. I later found out that i not only could have the issue resolved from dell but dell would've given a 1 year warranty after fixing the issue. i have all the bills supporting my claims and would wish to sue etechies as i do not want any other customers to be cheated the way i have been. i have attached etechies test log file.

with regards

Ranjith

Company: ETECHIES.IN
Country: India
State: Karnataka
City: Bangalore

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