Compaq Presario
Defective Compaq Presario Note Book-V-2381 Sr. No. CNF545282Z

Dear Sir, I have written letters dated 19.6. 02.07.2008 and

18.07.2008 on the above subject.

It is further submitted that upon my complaint dated 19.6. there was

some enquiry from your Pune office Ist by Mr. Durgesh (Mobile No.

9922447177) and subsequent Mr. Sanjay. But Mr. Sanjay for the reasons

known to him played a role that my compliant will not be entertain and

accordingly when I tendered laptop to M/S Syscon at Goa on 17.7. they

said the laptop is OK and regarding problem of left side slot out from the

laptop it is told that Ist give a letter that the laptop is Ok then M/S

Syscon will see what he can do for that.. Accordingly I forced to take

back the laptop in a defective condition. I also informed that to remove

the defect is necessary as it will carry out of country but no cognizance

have been taken and in a defective condition the laptop was carried

abroad.

When my son who is using the said laptop came in India, I approached to

your representative M/S Simtecs Computronics Pvt. Ltd. at Goa they

immediately said that Cd Driver is defective, whereas M/S Syscon forced to

carry the same in a defective condition, and therefore the said CD Drive

was replaced vide Tag No. IN 03607695 on 06.1.2009. Please take necessary

action against M/S Syscon for their act to force me to carry defective

laptop.

As far as problems of left side slot out from the laptop, which is

creating lot of problem to carry the laptop which is basic character of

it, no solution is given even by M/S Simtecs Computronics Pvt. Ltd and my

son is carrying the same as it is.

Besides the above said problems I have tendered my laptop to you for the

following occasion for various defects &-lt;br />

1. Mother board is failed and requires replacing the same. An indent

was placed and on 19.06.2006 the mother board was replaced under service

tag no, INO 1283326.

2. While replaced the mother board, it was not fitted properly and thus

note book was not booting and therefore required to go again to authorized

service provider at Mumbai, because at that time the note book was in

Mumbai, M/S Kay Impex Pvt. Ltd. on 26.07.2008

3. For problem with scroll lock key, on being shown to dealer again on

24.12.2007 the key board was replaced on 27.12.2007 vide tag no INO

2674673.

4. Again on being problem, as shift key was not working and a blue

light was persisting, the Hard disk was replaced vide tag no. INO 2674663,

on 29.12.2008

5. Again on being problem with the speaker, reported on 09.05.2008 the

same is replaced vide tag

No. INO 3021749 on 13.05.2008.

6. Again on being problem in CD drive on 02.06. the same was

replaced vide tag no. INO

3189118 on 03.06.2008.

7. CD Drive again replaced vide Tag No. IN 03607695 on 06.1.2009

From the above you will agree that I faced lot of problems with the said

laptop and still there are problems of left side slot out from the laptop,

which creating lot of problem to carry the laptop which is basic character

of it. With the past history of the said laptop and with the so many

problems occurred in it again and again I am sure that I was sold

defective piece of laptop and therefore I once again request you to

replace the same or refund the amount. Please note that after being

purchased care pack your company failed to provide the required service

and therefore you are liable to pay compensation also, which please note.

Company: Compaq Presario
Country: India

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