Dell India
Service Level Agreement

Hi,

Dell Vostro 1510 laptop - service tag JRG42BS

This is with reference to the below mentioned ticket no and voilation of next business day, service level agreement between DELL and me. Please forward this e-mail of mine to the legal department of yours advising them that this has caused me a mental trauma and the service engineer who came to my relatives house has created a big harrasment, even after me speaking to one of the supervisors of TVS on tuesday regarding the CDROM replacement.

The supervisor who spoke to me on Wednesday have actually helped me out from further harrasment.

I am waiting for atleast a manager to speak to me and not any one else.

If incase i do not get to hear from anyone in 3 working days i will take this matter to the court of law against DELL India.

The same thing happened with me in the month of Jan 09, when Ms. Shweta Makkam, helped me out in resolving the issue related to motherboard, when the refurbished motherboard which was sent to me was faulty and i was not being able to even run the diagnostic on it. The original problem of motherboard still exist, and not yet resolved for which the refurbished motherboard was sent (the horizontal line issue).

Thanks and Regards,

Sunil K S Chauhan

M: 91 944 500 7021

Company: Dell India
Country: India

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