HCL Authorised service provider
Not recieved warranty extension card

Dear Sir/Madam

This regarding your Authorised Service provider. Complete address given below :

Logical Solutions

V-8, Block-5 Basement,

Charmwood Village (Near Badarpur Border)

Surajkund, Faridabad, Haryana

Tele : 0129-4118791 & Mobile# 9910199893

On 12th June' a service engineer (Mr. Inderjeet) from the above company came to my office to attend to a repair complaint(#190000088) which I'd booked thro your Universal Help Desk# 18601800425 for my PC.

The same day, he collected a cheque for Rs.4000/= from me against extension of the warranty for my PC for two years as the original warranty expires on 30th June'10.

I was advised by the service engineer that immediately on clearance of cheque, they'll provide me the warranty card etc. The cheque cleared from my account on 14th June'10. Immediately after which, I contacted them for the warranty card & was advised that it will be delivered the next day.

Since then I have been chasing them on daily basis on their landline & mobile (scores of calls everyday)..No one picks up either of the phones & the warranty has not been delivered to me either.

I am really distraught now & believe I've dealt with wrong people who don't care about the customer service.

I am also worried about the monies, I've paid to them. The amount paid is very significant for me.

You would appreciate that this incident negatively affects the reputation of HCL, which I'm sure is the last thing your esteemed Co. is known for.

I request you to kindly take immediate action, by following up with the authorised service provider & ensure the needful is done in my favour at the earliest, as a service to a customer of yours.

Pls also advise, if there any action, that I need to take from my end on the issue.

Looking forward to hearing from you at the earliest.

Thanking you in anticipation.

Best Regards

Sanjay Pant

209, Sector - 1,

R.K.Puram

New Delhi - 110022

Tele : 011-26713652

Mobile : 09871575714

PC Details

Model: Ezeebee

Machine Serial # 5097AZ165353

Date of Purchase : 30-Jun

Company: HCL Authorised service provider
Country: India
State: Delhi
City: South Delhi

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