HCL
Faulty Laptop

This is with reference to complaint ID 224110013.

I brought HCL Laptop model Hcl Ae1v2351-x from technology next infocom, Nehru Place on 14 April.

One the very day, I got windows XP loaded on my comp, which somehow seem not working and my system kept hanging. I got the system formatted twice, from different IT consultants, but this hanging problem remained.

On the 22nd April I lodged a complain with the HCL Helpline, complaint ID 224110013. The visiting engineer (Shankar - 9891970721) took my system's hard disk as it was defaulted.

If I go by the sequence, I understand that the laptop had a defaulted Hard disk, which shall be replaced with a newer one, rather than repairing the defaulted one. As it does not make sense to me if I have to get the stuff I brought right from the showroom repaired, (its not second hand stuff)

It a case of consumer right violation and causing mental agony on a newly purchased merchandise. I did not spend my money to get a stuff which does not work properly, abd time and again I have been misled with differing versions as in replaces or repaired hard disk. I have the details of my older hard-disk so pls dont even try to get into any tricks.

I again reiterate that whatever the case be, I shall be given a functionally working replaced brand new hard-disk for my system. The person incharge of my disk at HCL is Mr Yogesh 9891040239. This shall be done at the earliest by 28th April as I have lots of pending things to work on.

Now I am regretting my decision to not go for an acer laptop. I opted for hcol as my sister has it and hers seem to function well. Hope to hear from you soon.

I can be contacted at shinekap@gmail.com

Company: HCL
Country: India
State: Delhi

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