HCL
No cust service provided

Hi,

I purchased a new HCL lptop on 15 dec and now my laptop operating system crashed last month. when i formatted it using the orignal cd provided with the laptop, it worked fine for 2 days and later it crashed again. hence i assume there is some hardware fault with my laptop.

I called hcl cust service no. 18601800425 on 14th sep 2011 and i was infomrmed that some engineer will visit my place withihn 48 hrs..my complaint reference no was 8400040757.

no one visited until 19th sep, when i called again i was informed that my complaint is not filed correctly hence the same needs to be filed again, therefore my new complaint numnber was now 8400043251.

After 19th sep, i m constatnly following up hcl customer care as no engineer has visited my place till date and they keep on lying to me stating that some one will visit next day for sure.

my orignal complaint my filed on 14th sep and today is 26th sep, and sadly no one has visited to my place as yet.

i did wrtoe an email to hcl cust care as well however got no satisfacying response.

hence i would like to file a complaint against hcl for not responding to customer complaints and giving them fake information.

can i pls request some one fom hcl to look into this complaint on a serious and faster note please. my contact number is mentioned in the details of the complaint.

thansk,

Anand Arora

Company: HCL
Country: India

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