HCL Technologies ( HCL Store)
Purchase of Computers

I bought four desktop through online payment (order no. 59480) from HCL stores. The lady Sweta in HCL stores confirmed the payment and promised to deliver our PCs to our office by same day or day after. Next day they ask me for ID and bank statement.

I sent them ID but waited to appear transaction in bank statement. After 3-4 days when my bank statement was updated for transaction of payment from my account to HCL technology account, I sent that bank statement to Tanvi Singh (in HCL). She said she will forward it to her bank and then come back to me for delivery.

After 1-2 days, she mailed me that she need photocopy of my bank card. I talk to my bank in Norway and they suggested me NOT to send anyone photocopy of bank card. My bank said its ABSOLUTE strange that someone is asking bank card photocopy.

I told Tanvi, I can visit her bank to show my bank card but she always wanted me to send her my bank card photocopy. Due to several persuasion and promise that nothing will happen with my card, I sent Tanvi my bank card photocopy.

After two day, when I contacted Tanvi for delivery, she said her bank AXIS BANK is saying that this transaction is a Fraud case and that why they will cancel my order. I asked them a written confirmation from them about on what ground this is a fraud case.

I talk to my bank in Norway and they again repeated that its absolute strange that someone asking for bank statement. My bank told me to send them that on what ground HCL or Axis bank consider my transaction case as fraud case.

I sent a mail to Tanvi to write the ground on which she or her bank consider it a fraud case, but she sent me a mail, which says "as discussed", . However I wanted to know the basis on which they considered my case as fraud. They have not replied yet.

I spent abour 15 days in these hassles. No deliver of our four PCs, and payment is already in HCL technology account.

I dont know why they ask for my bank card if they have to declare my case as fraud. Also they have not mentioned on what ground my transaction is fraud.

I will appreciate if someone will take some action.

Regards

Rameshwar M Paswan

47 94432969

Company: HCL Technologies ( HCL Store)
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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