Hewlet Packard
Not provinding Replacement even if they give me the DOA lette

Dear Sir/Madam

My name is Konsam Dinachandra Singh a student of Internationa Institute for Population Sciences, Mumbai. I have purchased HP G42 notebook pc (red) on 8th april from an authorised dealer in New Delhi, at present I live in Mumbai. Now I got some problems with my notebook for which I have talked to HP customer care executive (case id-4628705433) and SIMTECH COMPUTRONICS 2228560912 Deepali, for the said problem. Now I have received DOA letter from HP for the complete replacement of the laptop.

And I visited one of HP authorised dealer ie CROMA in Central one, Navi Mumbai, Vashi for the replacement related issue as suggested by HP customer care executive on Saturday, but after visiting to the store they refused to replace it. After that I again contact with the Customer care again and they ask me to go to Simtech computer at Dadar, Appple Plasa. unfortunately they donot give me the reference no of the talk. I went there in Dadar also but no positive result. Now I do not know what to do, so, kindly tell me what I have to do and from where I can replace my laptop in Mumbai.

Please consider my issue and give me a suggestion as soon as possible.

Your sincerely,

K.D. Singh

Company: Hewlet Packard
Country: India
State: Maharashtra
City: Mumbai City

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