Hewlett Packard
Not provided with Restore DVD and Driver CD

Dear Sir,

1. I had purchased a Notebook (HP ProBook 4520s) on 07 Jul 11 with Product Serial 2CE1130VHM and Product ID XT988UT#ABA.

2. I Was not been provide with the Restore DVD and Driver CD by the retailer. On insisting for the same the retailer told me that HP does not provide the Restore DVD and Driver CD for any of the Notebook.

3. After that I called up HP Customer Care on 08 Jul 11 on 080-30306363 and was provided with a case ID i.e. 4631903656 asking me to send the scanned copy of the invoice on the following email id's. On verification of the invoice we'll send the DVD and CD pack to your home address.

dhiraj.verma@hp.com

sumitk@hp.com

4. I followed their words and sent the scanned copy of the original invoice on 09 July 11 and got the below mentioned reply: -

from Verma, Dhiraj dhiraj.verma@hp.com

to Niraj Kumar

cc "Kumar, Sumit"

date Mon, Jul 11 at 11:42 AM

subject RE: CASE REFERENCE:4631903656

mailed-by hp.com

Important mainly because of your interaction with messages in the conversation.

Dear Sir,

Thanks for the response.

Provided POP is rejected due to below reason.

• Notebook is shipped to Out of Country but provided POP is local

We are unable to provide warranty for this unit. For further clarification please contact Dealer directly.

Regards,

Dhiraj Verma

Team Mentor Commercial Notebooks

HPGSC Bangalore. India

1800112267 080 30306363

dhiraj.verma@hp.com

5. After getting this reply, again I called up HP Customer Care and again I was allotted with a new Case ID i.e. 4631978883, as it was asked earlier this time also I was asked to sent the scanned copy of the original invoice to them. I followed their words again and this time also I got the same same reply as follows: -

from Kumar, Sumit sumitk@hp.com

to Niraj Kumar

cc "Verma, Dhiraj"

date Wed, Jul 13 at 9:35 AM

subject RE: Case Id 4631978883!!!

mailed-by hp.com

Important mainly because it was sent directly to you.

Hi Niraj,

Thanks for the response.

Provided POP is rejected due to below reason.

Notebook is shipped to Out of Country but provided POP is local

We are unable to provide warranty for this unit. For further clarification please contact Dealer directly.

Regards,

Sumit Srivastava

PSG India Support

Hewlett Packard, GSCB

Email: sumitk@hp.com

Phone: 91-1800112267/30306363

6. After getting these types of response I again contacted Retailer and again I was told that HP does not provide the Restore DVD and Driver CD along with the Notebook.

7. Now my question here is : -

(a) How the Notebook was sold in Mumbai when it was shipped out of country (according to HP Customer Care)?

(b) In this story who is the actual loser, The retailer, HP or The customer?

(c) I request you please kindly investigate the matter and ask HP to resolve the issue as soon as possible.

Thanking you,

Niraj Kumar.

I am mentally and physically upset and harassed after buying this product. I have also spent a lot of time on Telephone calls with resulted in heavy telephone charges, because the call was set on hold for as long as 15 to 20 minutes.

1. The relief I want from HP is, they provide me a fresh new Notebook with all the accessories and Restore DVD and Driver CD or send me all the accessories including the Restore DVD and Driver CD for my existing Notebook as soon as possible on my following Given address: -

Flat No. 304

Vijay Towers

Jawahar Nagar

Sriharipuram

Visakhapatnam

Andhra Pradesh

India - 530011

Mobile - 9323322695 / 9347491686

2. Rs 10000/- (Rupees Ten Thousand Only) towards the physical and mental harassment and also towards the expenditure for the telephone call made.

Company: Hewlett Packard
Country: India
State: Maharashtra
City: Mumbai Suburban

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