Hewlett Packard / Laptop
Display Panel/ Service

Hi I am a user of HP DV-5, 1150ed Notebook. During warranty period LCD screen of my Laptop started flickering and I took it to Vintech HP Service Center (HP Authorized), where they found that LCD panel has to be replaced. It took around 2 months for Vintech to get the spare part (i.e. LCD Panel) and replace it. However they were unable to produce the documents that this part is new.

Anyways the LCD panel got replaced with 3 months warranty and after 5 months the same problem started occurring again. Now warranty of my laptop is expired and I am wondering how to get it corrected.

When I spoke to Vintech People they said it will cost around 10-15K to replace the LCD panel.

What was the real issue: - Either the service provided by Vintech is not up to the mark or the LCD panel which they gave me is not the new replacement, it was old and somehow they did minor correction in it to bring it in working condition.

OR

The product itself is not up to the quality standards, as the same problem is occurring again and again.

Company: Hewlett Packard / Laptop
Country: India
State: Maharashtra
City: Pune

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