Hewlett Packard (Simtech Computers)
HP not providing entitled warranty letter and charging for warrantied device replacement

I have been defrauded by HP (Hewlett Packard) and its Indian outsourcing unit SIMTECH Computers, first they took money in the name of warranty extension in October (24/10/09) and till date I haven’t received that warranty extension letter (that supposedly should have been granted to me in 20 working days)... despite of several rounds of follow ups over the phone and in person visits. The employees there are big time liars, HP call center executives have nothing to do with post purchase relationships.

And now when my laptop has some motherboard issues, they have sent me an estimate of Rs. 17000. To add more, the reckless customers executives there had confirmed that the entire expenses would be covered under the warranty card (given the fact that my warranty card has been processed and it’s on the final round) and I will not be charged for that. As well as, they'll be sending me the warranty extension letter by Monday (30/11/09), which again i have not received and as usual they are still lying to me... there's not even a single person who takes the responsibility.

I am doing MBA in Mumbai and have my final exams starting from 12 December... I requested them to kindly fix the problem at the earliest, but as usual they are least bothered about customers problems what they care about is monetary gains.

Please help!

Regards,

Snigdha

Company: Hewlett Packard (Simtech Computers)
Country: India

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