HP
MOther board

HP Pavilion S 3360 IN Desktop PC S No CNX 7500J7Q was purchased on 09.04.2008. Display on the monitor suddenly disappeared. When contacted HP Support Centre it was advised to get it repaired from HP Authorised Service Centre Redington. The problem has been diagnosed by Redington as a defective Mother board. They took 3 weeks time to get a new mother board from HP Sources but finally expressed their helplessness as there is no stock available even with HP. HP Support Centre also confirmed if Redington is saying that the required mother board is not available, then I should try on my own in the open market. HP Support Ends here saying good bye to less than 2 years old computer. Is that why we go for a branded product even at higher price? Had it been a local assembled one certainly there would have been a practical solution.

There is an ugly face hidden behind the brand of HP. I have lost some money but gained with the bitter experience.

Company: HP
Country: India

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