HP
Faulty product delivered

I purchased HP pavillion dv6 laptop on march5. the laptop has so many issues. It freezes at every single click, it's processing is so damn slow. when i called customer care, they asked to follow their stupid troubleshooting steps which is so time consuming and refused to send technician for the same. then, the laptop came up with motherboard issue for which the technician came and replaced the motherboard in 20 days of my purchase of the laptop. the technician also mentioned that the operating system and the touchpad drivers are not installed properly in the laptop due to which it freezes and i need to get them reinstalled. he refused to do it himself as he was in hurry and asked to come back and got y previous complaint locked himself without resolving it. when i called customer care again, they said that i need to file a complaint again to get a technician. when i try to delete a folder, it gives an error that the folder cannot be deleted due to I/O device error and hangs my system after which the only option left with me is to hard reset the unit. i am so fed up of using this laptop. i wish i old have purchased a second hand laptop instead of wasting rs40000 in purchasing this one as this laptop is even worst than a second hand laptop. HP sucks! i wish i can get my laptop replaced.

Company: HP
Country: India
State: Haryana
City: Gurgaon

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