HP
Warranty coverage not given even thogh the mishandling done by the service provider

Espected sir,

i bought a laptop hp pavilion dm4 in dec last. which developed lines on the screen on 29th march.for which it was taken to the near by centre of hp.while examining for fault in front of me and a person accompaning me the made a hard inspection of the lcd.after which the lcd of the laptop showed black and white changes of which photographs were taken and send for technical team as product is under warranty.after my insisting for it they allowed me to write the same on the bill provided to me for the same.later a complain was lodged by me to there national call center of hp.after which they asked me to talk to the engineer in charge of the service center.she being a female i had a quite conversation with her with due ragards she informed that damage was on my part.later the manager of the service station mr anil cooperated me to know that those photographs would be sent to banglore office for decision.here i bring to your notice the difference as decision was already taken then also i waited for a day for the response.the next day they calld me to inform that the damage is on my part and would not be covered under warranty.to clarify this i called on the call center of hp to know the status.they informed me that the photographs were yet not updated.i still have the complain no of the same.on contacting back they asked me for my email.they sent me a mail which is quiet a threatening in language.after which on a phone call we had a discussion on the same topic on which i asked him if i can go to consumer forum.i was replied they would do nothing for the same.then i was asked if i am interested in getting back my laptop that too in threatening language.i worried would i be getting back my laptop.and that too under warranty cover.well i am also afraid well should i go to there service station or not.sir i am a well educated person, sir if these people are doing this to me then what would they do with a unaware person.

kindly help me in the same.

dr vishwambhar singh . jr-2 dept of ent ims bhu.varanasi.

singhvishwambhar@gmail.com.

Company: HP
Country: India
State: Uttar Pradesh
City: Varanasi

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