HP
Laptop not working fine

Hi,

I purchase HP G4 series laptop on April. It stopped working on 23 June and on 24 June i created a request with HP customer care (tele call). They got some information from me about the problem. I replied the problem is, laptop not booting up due to some heating problem. error code is 90B. HP customer care said, technician will visit your home and get laptop repaird within 2-3 days.

I waited for 3-4 days and when none came, i called up HP customer care again and asked about the details. They said the part that is to be replaced is not in stock and will take next 2-3 days.

There after i had to follow up with them for 8-10 days. I can't understand without looking into the laptop how can they say which part is bad. I again coperated and wait. Finally after too many followups i got it repaired on 15 July (WORST SERVICE I HAVE EVER SEEN, THEY TOOK 25 DAYS).

I was happy that though it took 25 days and my hardware got replaced, it got my laptop working anyway.

Now the issue is, same problem is coming. Again laptop is not working fine and i analyzed the issue and it is the same problem. "System can't boot up as heating system of laptop is not working fine and could lead to data/ OS loss".

I again called up HP customer care and asked them to get my laptop replaced.

As i dont want to continue with defected piece. Within 4 months of purchace i am facing same problem twice.

Now how can i take things granted that after replacing some hardware laptop will work fine. Please note that problem is same and HP engineers will be same and same hardware will be replaced.

I have invested 45, 000/- in HP laptop and still suffering with the product outcome, suffering from the services that HP provide. HP customer care executives says that they can't replace it as it doesn't fit in their 15 days window for replacement.

IN SHORT I WANT TO SAY THAT, I AM SUFFERING AFTER CHOOSING HP.

I HAS WORST SERVICE, PRODUCTS, NEVER GO FOR IT.

Now i am looking for putting up my complaint in consumer forum, where i can ask for replacement of defected laptop.

Please suggest.

Regards,

Vishal

Mob: 9560 970 333

Company: HP
Country: India
State: Delhi
City: Central Delhi

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