HP-Compaq
Manufacturing defect in the COMPAQ 510 LAPTOP

I purchased a COMPAQ 510 LAPTOP from distributor-M/s. LAPTOP WORLD (011-28877285) at wazirpur industrial area on 16/5/10 vide invoice no. VNS/LWR1123/10-11 bearing sl.no. SCNV0095ZGL WL671PA#ACJ for an amount of Rs.26, 190.48 applicable taxes. Same day, I purchased a photon datacard of M/s. TataIndicom to make use of the internet on the LAPTOP. The indicom engineer after making all out efforts to install the photon USB Card informed me that there is some issue with the LAPTOP and this requires assistance from the manufacturer as this had hardware conflicts/OS issues. I visited the shop on 18/5 from there I was directed to HP service centre at Pitam Pura and even they were not able to resolve the issue and I was further directed to another HP Service centre at Kirti Nagar (011-4431260). The Pitam Pura Centre told me that it is a 5 minute issue and this will be done hand to hand. The kirti Nagar centre deposited the laptop with them vide their Token No. L-37/KN5201/02 dt. 19/5. On enquiry I have been informed by the kirti nagar centre that this may take 5 to 10 days and the company will not entertain replacement or refund of the cost of the complainant. Sir, my hard earned money (Rs.27, 500/-) is blocked with the HP-compaq for their faulty product and the company is simply washing their hands and the complainant is being cheated and fooled by the company. My humble request is that: either my lap top with installation of photon data card is given to my by 24/5/10 or my entire money be refunded by the compaq. I have already wasted my 5 precious days and more than Rs.1, 000/- petrol in chasing these people beside the agony and sufferring I have been subjected to. Kindly look into and help. I simply want a- working laptop by 24/5/10 or refund of my money. Thanks and Regards

Sandeep Sharma. Mobile No. 9811753044.

Company: HP-Compaq
Country: India
State: Delhi
City: North West Delhi

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