HP Compaq DV6
Mishandled of Laptop by MicroPoint Computers, Heavy Charges levied under Warranty

Hi,

I have purchsed a Laptop of HP from USA, it was under warranty when i faced some power problem with it.

Surfing through net could get the list of M/s Micro Point computers of Andheri East being an authorised service provided of HP.

Micropoint accepted my laptop on 30-April and till 16-May could not give me an answer about the problem in the product, nor could check the warrenty status of the machine. On our regular followup they reverted that this product is part of Sakinaka Simtech Computroics and they could not repair it.

Simtech Computronics on 18-April accepted my laptop with through phycicall varification a) The USB has been damaged by the engineer at Micropoint b) small critical nuts have been removed from the keyboard holder by the engineer. On 24th they revered with the heavy invoice of Rs. 17, 000 as cost of Motherboard and USB. I was shocked, how can HP charge for the product under warranty.

Would like to know

a) Are the replacement of product charged under warrenty

b) Why am I charged for the mistakes done by the authorised engineers of HP.

Your quick reply would be helpful

Company: HP Compaq DV6
Country: India
State: Maharashtra
City: Mumbai Suburban

  <     >