HP / HP PHOTOSMART PREMIUM C309a, All in One printer
Poor service on repeated complaints to HP

History and Issue:

We purchased a HP-Photosmart premium all in one printer; Model: HP PS C309A, Serial No. MY991H90RQ from Baba Computers on M.G-Road in Pune, MH in the month of May.

Print quality of the printer is great and no issues with the other features. The biggest issue we have is that the printer Cartridge (Black), Model #: Photosmart 862 Black yields about 69 pages (Counted and documented on our board). We are a small business house and print only normal documents needed for business transactions. We do not print documents with pictures or heavy ink consuming graphics.

When we purchased this printer we were told that the cartridge would yield 200 - 250 prints for normal printing. I am not able to print even half the number of documents committed.

Complaints:

We kept changing the cartridges to move on with the printing to meet our customer needs. Fed up with the money we were spending on ink cartridges, we called the toll free HP Line on Feb 17 (Three times). We were directed our case to Redington India Ltd. - F.C Road in Pune.

We were told by Redington that the cartridge would yield only 70 - 80 prints maximum. They had our printer for 4 days and returned it back stating that the printer has no issues and we have to live with low print yield.

We contacted HP Toll free line back again on 5th April and the representative from HP (Anuradha) mentioned that the cartridge is supposed to yield 200 - 250 pages.

On insistence representative from Redington was at our site on Apr 6. He inspected the printer and the print yield data that we had maintained. He had mentioned that he would go back to the office and get the necessary steps taken to resolve the issue.

We insisted on getting a replacement for the printer. We did not hear back from Redington for at least 5 days. We called them back again and the representative mentioned the same old cock and bull story of getting only 70 - 80 prints per cartridge.

We are spending about Rs 600 per cartridge to get 69 pages of print out. That's about nearly Rs 10 / page. This is un-economical for any business house and would request HP to take immediate action and replace the printer with either the same model which will give at least 200 - 250 prints or with a laser jet printer with higher yield.

Please treat this as a serious issue and take action. We will get into a legal battle with HP for bad support and service. Kindly have a representative sent immediately to pickup the printer and replace it with a new one. We do not want to deal with Redington any more for this specific issue.

HP Ticket #: 8047650808

Case ID: 3385420

Redington Work Order No. 3385470

Redington Representative: Takalkar Ravindra

Company: HP / HP PHOTOSMART PREMIUM C309a, All in One printer
Country: India
State: Maharashtra

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