HP India
Bad service

I 'was' a customer of HP for the last 10 yrs.

In 2008 October I bought a HP Pavillion DV 2902 laptop for my Post Graduation purpose. I continuously used it for 2 years.

After that i kept it idle for nearly 3 months. When I turned on my laptop after that I felt some sort of key pressed condition in it.

As I understood correctly the 'Alt' key is in a pressed mode. So when I try to type something 'Shortcut keys' will work. Like if I type 'f' in MS Word the drop down of 'File' menu will work as if I am pressing 'Alt F'.

I agree that there can be complaints for most of the electronic devices if we dint use it for long time.

Then I called the 'HP India Customer Support' and they told me to contact

Redington (India) Limited, papali Chambers 42/2501, 1st Floor (w), Tatapuram Sukumaran Road, Cochin-682018. (ph: 0484-3953200/201)

I went there and met Mr. Alex P Alex (Customer Support Engineer) and gave my laptop to him for service.

After 3 days he called me and told that the keyboard has to be changed and it'll cost Rs.2600.

I paid it. But even after changing the keyboard it started showing the same problem.

I gave it back again for servicing and when i met him after a week he said he dint find any complaint with it. Unfortunately, when I tried to show that issue, it was working fine (I don't know what he did).

I took it back home. But after a week it started showing the same issue.

But as an Engineer he is supposed to troubleshoot that issue.

Now the warranty period of new keyboard is over and I've to pay again to get it serviced.

All I can do is to throw this stuff to the basket.

I will never ever in my life, purchase a HP product again and I suggest most of my friends not to buy a HP Product only because their servicing is very bad.

renjith

Company: HP India
Country: India
State: Kerala
City: Ernakulam

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