HP Laptop
Failure to service

Excerpts of a mail sent to HP :

I am a user of HP Tablet Notebook (TX2-1005Au), and lodged complaint of its non functioning on 26th July'10 with Simtech Comptronics Bilsapur Chhattisgarh. The concerned person are Mr Prasad at Bilaspur and Mr. Amit at Raipur.

Since then after lot of followups they are unable to solve my problems.

i. Initially they diagnosed the motherboard problem and called the mother board. I dont know what type of Pathetic courier company HP uses, it takes 7 days to deliver

here at Bilaspur, i feel the worst courier copany can deliver any parcel in the world in 3-4 days.

ii. After the motherboard arrives they says that it is also faulty and they have requested for another board.

iii. The next board again was shipped for us but then Bilaspur service centre says that it has got delivered at Calcutta office.

iii. The 3rd time they have ordered the PCB/ Motherboard and again it is received after 7 days and the problem is again unresolved, they say the same problem is coming after changing the board.

iv. Now they say that they have ordered new processor, and i am sure in next 7 days the processor will also be reached. But how u will assure that now the problem will be resolved.

v. And in this process i am losing the precious time, my old data is there in the laptop and i am unable to retreive it. I am using the best and premium laptop of your reputed brand which is the best in the country or i feel across globe. But this is not the way i expect HP should respond to a customor's grievance. Though they have currently made available a standby laptop but that is the solution for my problem.

Now before taking any action i would like to request HP to please change my tablet PC, i wont keep that old tablet PC whose Mother board / processor all are reporting problems. Please exchange my faulty laptops with new one.

I am sure for a brand like HP, customer's satisfaction and delight is very important and is in top priority. Please look into my serious and sincere grievences.

Company: HP Laptop
Country: India
State: Chhattisgarh
City: Bilaspur

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