HP Laptop
Worst customer service

Hi my name is Pushpa Sahani. I bought HP laptop model no. pavilion dv6 now I am getting problem with speakers and it’s been just 1 month i bought this laptop. I tried to watch one movie after downloading but during watching the movie voice started breaking up, i thought there is a problem in movie which i downloaded but it happened with another video and now there is no voice at all but i can hear voice from my headset. I called customer service regarding this complaint but Hp customer service its worst customer service i have ever seen. they asked me so many question to which i gave answers also and at the end they asked me that which media player are u using, I told them that i am using VLC but after hearing this thing they were too rude on the call and informed me that it’s not going to cover under warranty because HP laptop is not supporting VLC. I told them that there is nowhere i can find this information in the manual and CROMA STORE also did not informed me about this thing so now i do not have any options rather than expending some more money so please do needful for me.

Thanks,

Pushpa Sahani.

Email: sahani_88pushpa@yahoo.co.in

Company: HP Laptop
Country: India
State: Delhi
City: North Delhi

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