HP - Laptop
Product under waranty is not being attended by HP

From: Surendra M. Rawat [mailto: s.m.rawat@bindalpapers.com]

Sent: 22 August 10:49

To: 'M&N Notification'; 'rahul.mishra@hp.com'; 'sapthagiri.patnam@hp.com'; 'Kamble, Rahul Arvind'; 'tajinder.menon@hp.com'; 'sapthagiri.patnam@hp.com'; 'Singh, Rajiv Kumar'; 'Choudhury, Raj DebashishNarayan'

Cc: 'wizworld@sify.com'

Subject: RE: (ADV) Case ID # 4632253979: - Surprise of your Action/ closing complaint without attending my problem

Regret, inspite of attending and resolving my problem (Notebook was under WARANTY period), you have unilaterially, without responding satisfactorily to my complaint, decided to close my complaint. This shows your poor customer service and poor after sales service to product under Warranty. It seems you are cheating customer, mentioning product is under warranty.

Now, I find you have failed to attend my complaint and practising unfair means of business ethics, giving false product warranty. I making my complaint publicily and informing consumer forum for you unfair business practice.

S M Rawat

&--Original Message&--

From: M&N Notification [mailto: emn@hp.com]

Sent: 22 August 09:43

To: s.m.rawat@bindalpapers.com

Subject: (ADV) Case ID # 4632253979: Closure of your request

Dear Mr/Ms Rawat,

HP Case ID #: 4632253979

STATUS: CASE IS CLOSED

Please note that if materials are being posted to you, this notification confirms that these materials have been ordered.

Product description: Compaq Presario CQ62-105TU Notebook PC

Product number: WK970PA

Serial number: CNF0103CDV

Problem description: IN//MF/Standard (3BD)//Compaq Presario CQ62-105TU Notebook PC/Battery Issues/

If you have any concerns regarding the closing of the support request in our systems, please don't hesitate to contact us using your usual phone number.

Use this portal for support under warranty or out of warranty:

http://h20564.www2.hp.com/portal/site/hpsc/public/scm/home

Use this portal if you have an HP support contract or HP Care Pack:

http://h20564.www2.hp.com/portal/site/hpsc

Yours sincerely,

HP Global Delivery, Technology Services

Company: HP - Laptop
Country: India
State: Maharashtra
City: Mumbai Suburban

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