HP, Laptop DV4
Problem with Optical Drive

Dear Sir,

I had purchased a Hp laptop from M/S Next world Paschim Vihar on 19-7-09. The optical drive of the laptop gave problems and was given to the service center for necessary repair/replacement on 6/7/10. The optical drive was accepted by the service center and I was told that the necessary thing will be done. But later when I enquired about the status of my device, I was told by the service center that the optical drive was not in the warranty and hence will not be replaced. They told me that some number of the optical drive is not matching with their system details and hence it will not be covered under warranty. They also told me that I have changed the drive. Whereas, this was the same drive supplied originally with the laptop. No number was verified or mentioned on the bill that this dirve/ harddisk/ ram etc is being supplied with the laptop. How would I know if the number of optical drive inside the laptop will later not match with the system details.

I'd requested many times to the service center but they refused to change the drive and instead told me take the faulty drive back otherwise they will take legal action.

The Details of service center are as following:

RT Outsoucing Services Ltd.

Rama road.

Ph: 44312600.

Case No: KN6585

Please advice me what can be done to bring these people on track and replace the faulty drive.

Regards,

Kulvinder Singh

9810355409

Company: HP, Laptop DV4
Country: India
State: Delhi
City: South West Delhi

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