HP pavilion dv 2701tx notebook
Overheating and multiple display

I purchased a HP pavilion dv2701tx notebook from mumbai on Apr going by the brand value of HP (what a fool I was!!). It always used to be more warmer than notebooks of other brand from day one. I ignored it thinking it was the characteristic of HP notebooks. After 10 months of operation the notebook was getting more hotter. Then it started heating so much that I had to resort to using a cooling pad.

I should remind the readers that my fan was working fine. I used to frequently clean the heat sink vanes by blowing air from outside. you can get this branded compressed air canisters in the market. You dont have to necessarily open the laptop for this and avoid getting the warranty void. It is a good practice to prevent dust particles from settling on to the heat sink vanes and fan blades. It is important to note that while doing so the laptop should be switched off. I have maintained my laptop with utmost care.

After having done all this I found to my utter amazement that the laptop used to overheat and shut down without any warning or error message. After a while it started showing multiple displays on the screen and I could no longer use it.

When I took it to the HP service centre in Andheri, they told me that the laptop was damaged and I have to replace it. The unofficial price quoted by them was Rs 25, 000. I was shocked. After having paid so much for the laptop now I had to shellout another Rs 25, 000. I took the laptop back and started inquiring about this problem in my friend circle and the internet.

I came to know that this series of laptop had this problem of overheating and multiple display and many consumers have suffered the same fate. This laptop uses a NVIDIA graphics chip which is problematic. there were three ways to rectify this problem as told by a local vendor. They are:

To heat up yhe NVIDIA GPU so that the soldering sticks on to the motherboard.

To replace the NVIDIA GPU with a new one.

To replace the motherboard (original MB part no- 417035-001 while the replacement part no is 460716-001).

The first two are temporary solutions as the problem may reoccur while the last one is a costly proposition.

My question to HP is, why are they preparing such substandard products. If there were so many cases why haven't they recalled this product and repaired it free of cost. the answer is they just don't care. they are here to do business and fleece the unsuspecting customers. When you go to their service centres they just put up a blank face saying, they are either not aware or the company has no recall policy. In the end people like you and me suffer. My request is "PLEASE DON'T BUY HP PRODUCTS".

Company: HP pavilion dv 2701tx notebook
Country: India
State: Maharashtra
City: Mumbai City

  <     >