HP Service Center, Gurgaon
Misleading information

I had some problem with my HP laptop as the screen of the laptop was working on a certain angle but at 90 degree angle, nothing was visible on the sccreen. The HP service center charged us the digonosis charges and sent a quotation to change the "display screen" of the lap top as it was damaged. the cost what they wanted me to pay for this replacement was Rs. 20, 000 approx. I was shocked to see this qutation in the email. I did not approve the coast and sent them a reply through email that I would not like to get it fixed. I took back my lap top after a week from the service center and got it rechecked through a local laptop repairere. When he examined the laptop, he found that there is no problem with the screen and it is problem of data cable which costs us only Rs. 1500. I got that data cable changed in Rs. 1500 and now it is working fine.

I am very dissappointed with the treatment what i received from HP service center. The misleading information did not only keep me in shock for two weeks but it also caused in the suspension in few of my important officiall work because of absence of the laptop.

Kindly advice.

Company: HP Service Center, Gurgaon
Country: India
State: Haryana
City: Gurgaon

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