HP services
Dismal experience in an HP Outlet, HP World City Centre, Saltlake, Kolkata

Recently I approached HP World, City Centre Saltlake, Kolkata as my HP desktop was not working. HP World, City Centre claimed that they also provide services. They took my computer and told me they will look at the problem and inform me the repairing cost over phone. After 10 days when I didn’t get any call from them I went to the shop again. I found my computer lying at the same in their shop as if nobody touched on it since I left it there. They told me that the motherboard will have to be replaced which will cost around Rs.6000/. Given the nature of the problem I was not very convinced about their diagnosis. I told them that I will take the computer and I don’t want this to be repaired by them. Then they asked me to pay Rs.500/ otherwise they will not allow me to take the computer. Then I had no choice but to pay them Rs.500/ to get back my computer.

Then I took the same computer to another HP service centre in BE block, Saltlake. They told me that this is a OS related problem and a reinstallation will solve the problem.

I would like to draw attention of HP about my ordeal in one of their authorized outlet. We respect the brand HP. If we get such treatment in a shop flaunting HP logo and HP World name in front of it, this will be a very disappointing experience from company like HP.

Company: HP services
Country: India
State: West Bengal

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