Sony VAIO
Poor Customer Service

I have a Sony VAIO VGN-FW45MJ laptop bought on 30th August. A month ago my laptop adapter started to overheat and it my laptop could not be charged. Since my laptop came under 1 yr international warranty I approached a customer care/ sony service centre to check my laptop for faults. The man I approached told me that it IS a fault due to my adapter hence I need to buy a new adaptor. It should be underlined that "that MAN" wasn't even interested to check my laptop from his attitude. After a few days I bought a new adapter of SONY and connected it to my Laptop for charging. After sometime I heard a click sound from my adapter and it went OFF. I think its malfunctioned hence I request you to check with the concerned people IMMEDIATELY and replace or/and repair my laptop or/and it adapter as I lost Rs.2300/- from buying the adapter. It should be also noted that my laptops warranty period gets over on the 30th of August.

Thanking-You,

Deepak Dinesh

Company: Sony VAIO
Country: India

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