IBM THINKPAD R61
Cracks in underbody

I recently bought a ThinkPad R 61 machine and It’s not even been 1 Year since I bought it and I saw some cracks have appeared In the underbody of the laptop from the sides.

This was much to my surprise as I have never dropped the machine ever on the floor and there has been no mishandling on my part whatsoever.

What seems as a surprise is that the cracks appeared on both the sides and seem to progress slowly as per usage.

I have emailed Lennovo Email support and also taken the laptop to the service centre and they have denied doing anything about the matter as they say that the cracks have appeared due to physical damage which is not true at all. I have used many laptops of different brands in the past and never faced any problems.

If the laptop was indeed dropped on the floor - then either the screen would have also got damaged or some other hardware would have stopped working but everything works fine.

I was told at the time of making the purchase by the Reseller that The ThinkPad was something Virtually “indestructible” as it will easily withstand normal abuse and that it has passed many crash/ drop tests, so rest assured- there would never be any hardware or other issues with it.

This was the very reason for my decision to purchase the machine and now this issue has come as a big blow to IBM’s claims!!

Kindly resolve the matter ASAP as I have important work pending now as I have no clue how long this is gonna take to resolve and I do not have standby machine to work on.

Please Help!!!

FYI- the machine is well within the warranty period

Company: IBM THINKPAD R61
Country: India

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