Samsung Laser Printer
Forced Charges after sale

We have purchased a laser printer-ML 1640 from one of your outlet called M/s. Micro Computers here in Tiruppur, Tamilnadu, India on 07/07/09 carring invoise no.312. We were told that the toner will print 2000 copies. But not. When we change the toner the printer does not accept the newly loaded toner. When we called for help Samsung people were sent. Your people here explained that when second toner is loaded the printer has to be fitted with a chip which will not come with the original package. Hence we, the customer should bare Rs.600/- additionally for the chip.

Our quesition are

1. How can a problem be hidden by the supplier during the supply of a product?

2. Is it fare from your part that forcing your customers to pay excess amount in adding additional component for the sold product otherwise the product has to be thrown to the dust bin?

3. Is it true that you collect such charges from your customer like this once the sale is made?

Pl. get back to me in my email: lbtrajan@yahoo.com or essdiic@yahoo.co.in.

E xpecting your earliest action.

Re

Thiyagarajan

Company: Samsung Laser Printer
Country: India

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