Lenovo
LENOVO LAPTOP

Date: - 11.07.2010

Respected Sir,

Sub: - Complaint regarding my Lenovo laptop.

With due respect, wish to draw your kind attention that I am Sankar Prasad Banerjee, a Lenovo user have purchased a Lenovo laptop on dated 13.06.2009 and from that dates I am facing lots of problem in this laptop to till now.

Right now I have been facing a problem in this Laptop due to its LCD for which I force to write a letter to you. I had faced this LCD problem from 06.06.2010 for that reason I had talk to your customer support service officer and he gave me a case ID which is 4270018573 on dated 08.06.2010 and finally my LCD has change on 17.06.2010 but from last 4 days I am facing the same problem in my Lenovo laptop. I just wanted to know how it is possible that a new LCD has gone damaged within 15 days and in the process of this LCD replacement I found that my Bluetooth is not at all functioning right now and in the mean time my warranty period has also gone. Details of laptop and servicing are given below:-

Purchased Date: - 13.06.2009

Product Model: - 4152-B3Q

Serial No: - R3ELVT6

Service Centre Name: - XEONE INFOTECH Pvt Ltd.

Engineer Name: - Soumen Dutta

Defective Parts Description: - LCD, Part & Serial No. : - 14194N930-2835

Replaced Parts Description: - LCD, Part & Serial No: - 0018003124-44B04E000H

Sir, I am really facing lots of problem with this Laptop which is just one year old, so please help me out from this mental pressure which I am facing day by day.

Thanking you,

With regards,

Sankar Prasad Banerjee

M:- 09830389978

e-mail:- sankar_prasad_banerjee@yahoo.com

Company: Lenovo
Country: India

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