Subject: - Request for replacement of Defective Machine, Model Name: - Lenovo B520, Srial No.
CS00015440, Model No. CS01061702 with a fresh new machine.
Respected
Sir,
The above referred machine was delivered to me on 14th Day of September bill no. 1697. Immediately on receipt of the same machine started problem in DVD ROM. The matter was referred to your Lenovo Customer care centre and their customer care executive registered a call to the authorised Lenovo service centre in Sarat Bose Road in Kolkata vide call no. 4270343327 to look into the matter. The Lenovo Service centre replaced the DVD Rom with a new one in order to solve the problem. But a day later the problem of DVD rom came in to play again. As a result another call was registered with the same call no.by me to the Lenovo customer care centre. Again the technician from the Service centre came and inspected the system thoroughly and detected problem in the MOTHERBOARD of the computer and told that as the machine is under warranty Lenovo would replace the motherboard.
As the motherboard is the key part of the system & machine started showing problem in one or the other from the Very beginning, I apprehend I will not be able to operate a flawless machine unless you replace the existing machine with a fresh new one. You can collect detail information from the LENOVO SERVICE CENTRE in SARAT BOSE ROAD Kolkata.
Please revert me with a mail with your positive response for better future customer relationship.
Name of the Machine: - Lenovo B520 All in one.
Serial No. : - CS00015440.
Model No. : - CS01061702
Thanks and Regards
Ayan Basistha
# 91-9748271684
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