Lenovo desktop
Not attending complaint as well as updation of warranty

Not attending my complaint even in still original Ist year warranty period

MODEL 53131CQ

SL NO. 1S53131CQMB11558

LENOVO COMPUTER

I have purchased above Desktop from M/S FORE SOLUTION at Sector 34 Chandigarh on dt. 13.12.2008 vide Invoice No. 789. I have faced trouble many time with this product i.e. some times non functioning of speakers, Camera, windows corruption. I have talked the concerned but it is my dismay, it remained unattended from them even within original Ist year warranty period which is unfortunately going to be lapsed tomorrow.

At the time of purchase, the supplier firms assured me by saying that, They are authorized for service support if need in the future so, it will be better to purchase from them only. As I am having complaint therefore talked to the said authorized supplier to undertake my complaints to eradicate the problem of this product, but surprisingly my all the efforts gone in vain.

I am failed to understand, if they are authorized for giving service support then why are they suggesting me to contact to the customer care. As on contact with Customer Care they bounce back the matter by saying to contact local service provider i.e. Fore Solution, 34, Chandigarh.

This is a clear cut example of Misconduct and Misbehavior from the LENOVO Company, as Fore Solution, Sector 34, Chandigarh are representing them and not providing services which are my deemed right as I have paid hard earned money for said product.

Further to add here that during purchase, I had opted two items under scheme at that time i.e. 1. Printer and 2. Extended warranty period 1/1/1 to 3/3/3. For which I had received the printer only. In regards to the extending warranty, even of various requests, the company did not send me the required Authenticating No.for registering my said Desktop for upgrading the warranty. How ever the Redemption Cell, Chennel Technologies, A 74, sector 2, Noida 201301, replied me on dated 17/12 by Email and atteched copy of this Email, with mentioning reference code number RED9482906030466 in order to redeem the gifts.

Again I warned to the quarter concerned of the company to take urgent and Immediate step in this regard otherwise, I have only way to knock the door of honorable Court.

MY NAME: Parmod Soni

ADDRESS: VPO. Ghanour, Rajpura, Patiala

MOBILE NO. 9872354295

EMAIL ADDRESS: parmod.soni@rediffmail.com

Company: Lenovo desktop
Country: India

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