Lenovo Ideapad Laptop
Bad Bad service from Lenovo

WORST EVER SERVICE AND CUSTOMER CARE I HAVE COME ACROSS. I think it is worst possible care anyone can provide what Lenovo is providing. I have ideapad Y530, purchased a year ago. It developed a mother board problem (as detected by authorized service center), wondering what was the quality that i got motherboard problem just after 1 year that too in normal usage. Service center ordered a motherboard which they received after 4days but it was a mismatch (how can Lenovo not understand the requirement?). Service center again ordered motherboard on 12/08 but they have still not received that part even after 3 Weeks. All in all my laptop is in service center for more than a month now, dont know what they think that i purchased laptop to Hang on wall for decoration and I am not losing anything. I am not getting any clear status from anyone (customer care or service center). Specially customer care is a total waste. Then to escalate this issue I shot a mail to lencare but didnt hear from them. After 4 mails i got a call that my case will be resovled on priority basis and I need not call anybody because lencare people will give me all the status. I am waiting a call or mail from them for more than 1 week. i hae already sent them 8 mails on this without any reply from them.

After all these incidents I do not even feel like keeping this laptop, recommending to anyone is totally out of question.

Company: Lenovo Ideapad Laptop
Country: India

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