Lenovo laptop adaptor
Warranty period and responsiveness

I had purchased a Lenovo Laptop on 8th Aug from Caddons In Koromangala Bangalore. My Laptop adaptor/ charger failed to function and I went to Caddons on 7th Aug for rectification/ replacement. I was put on a technical support no. where I was told that the Sr. No. given in the bill was not valid. I had to rush home in Banglaore traffic and I gave them the Sr. no. they wanted. Now excuse no. 2 started. They said the warranty had expired on 1st Aug so they cannot take complaint. I forced them and got an interface ID as he said he cannot give a Case ID. OK whatever. Now a turn. Then they said there is no senior whom I can talk as it was already late. OK. Now what? Now you have to write a mail to Warranty deptt. and get the warranty corrected. So now they are playing `Office office' with me. Make me run from one desk to another. I did even that. Then I got a mail saying see the website after 2-3 days. 6 days passed in this running. Now they have given again the same help line nos. where I started to go if I have any problem. Did I run to get their records corrected? Now they know by my bill that I was right and the part failed during warranty. But they made me run and till now even after a week no response of the actual problem. i.e, rectification/ replacement of Laptop adaptor/ charger.

Company: Lenovo laptop adaptor
Country: India
State: Karnataka
City: Bangalore

  <     >