Lenovo / Laptop
Warranty Service -reg

Dear Sirs,

Greetings!

31/07:- I received a promotional call from Lenovo Company to buy Lenovo IdeaPad and was referred to the authorized dealer giving the details of the dealer. Highlighting the 3 years of Warranty service if I buy the product today.

I purchased a Notebook (Laptop) of Y510 series Lenovo IdeaPad Model 7758 Sr. No. ABQ0049817 ME 15799 because of 3 years warranty service.

My LAPTOP Sr. No. and my all correspondence details, contact no. were registered there online in the showroom of the Dealer to avail the said Warranty of 3 years. I confirmed there to do anything else; they replied NO NEED TO DO anything now.

I received an e-mail & print out while registration for the 3 years warranty Lenovo with a reference no. a warranty upgrade from 1/1 to 3/3**.

In December I noticed one day my laptop has got defect in its bottom and hinges. It creates gap during I open the top. It breaking from its bottom day by day.

21/12: I brought the defect in dealer notice. They took my laptop for necessary repair or service. After 1 or 2 days they just refuse to do anything and they were suggesting me do this and that. I just faded up with the dealer and his behavior. Copy of Inward Receipt of Dealer i have kept as proof.

I called the toll free no. of Lenovo Customer Care they registered my case informing me that if I have that email in which upgraded warranty information reference no. was mailed to you. Then you will get the warranty service. There was a ray of hope and i was expecting that the a year old mail may be in my inbox or not. Thank God i was having that mail in my Inbox.

24/12 to till now: I have been calling and contacting the Lenovo through phone calls and e-mails and telling the facts they were just replying we are working on your case finally they just refused to give me said warranty or replace my defect laptop. I am mailing them continuously but there is no response from their side.

Thanks & Regards

Binay Kumar

Jamnaga

Company: Lenovo / Laptop
Country: India

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