Lenovo Thinkpad
No replacement under warranty

I had lodged a complaint regarding dis-functioning of the battery of my laptop on 12th of august from RANCHI. But when I didnot receive any imformation about the battery for the next one week I called the company again. They told me that the battery complaint has been logged for RAIPUR . I made contact with the Lenovo customer care at Raipur. Thay told me that they didnot have any idea about it. But they told me that they would transfer the call for Ranchi. After this I again called the company after a week. This time they told me that my complaint had been cancelled and that I should contact the login department. Since then the login department kept telling me to contact the status department and the status department kept telling to contact the login department. Nobody really knows what to do. I also sent some 6-7 mails regarding the problem but didnot get any reply. The warranty of the battery expired in October. On 3rd Jan the complaint was relogged and I was told that it would be logged under warranty only. But they cancelled this call too stating that I should have contacted them earlier. I called them atleast 25-30 times between august and november. So there is no point that I did not contact them. Now they say that once the warranty has expired, they cannot do anything and I have to pay Rs.6000 for a new battery.

Company: Lenovo Thinkpad
Country: India
State: Karnataka
City: Udupi

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