Lenovo Y550
Service center doesn't care

Dear Sir/Madam,

I am Arunjunai Raja Shankar, a Lenovo Y550 user (S/N: CBQ0360627). I am a student studying in IIT kharagpur.

I recently had problems with my battery and when I checked with the service centre nearby which is in Kolkata, 150 kms away, they told me that I should change it. So I paid them money and received a battery on 28/2. When I installed the battery in my machine, it was not compatible and the power light goes blinking between red and white, and the battery status said power plugged in but not charging. So I told the same to the service center and they asked to bring it back. Till now, I have wasted three days in traveling to and fro in these three months and wasted my money, and believe me it is not easy to get ticket to travel there.

Its been three months now and still I've not received my battery in working condition, I am fed up with this... Every time I go there, they used to they replaced the battery and its a new one. When I check the serial number, its the same... I dunno why are they lying to me... What should I do.???

Now the battery is with them, Digital Care center, Sarat Bose road, Kolkata. I had enough, they should escalate this problem or at least refund my money.

Company: Lenovo Y550
Country: India

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