MTNL Delhi 3G Jadoo Data Card
Not working ever since I bought it

Sir,

On 4th September I paid Rs.1995/- cash at the Sanchar Haat, Hauz Khas, New Delhi and bought the MTNL 3G Jadoo Data Stick together with 3G Card (IMEI Number 980069001518793 and Mobile Number 9013726750). Under the scheme, I was allowed unlimited download for the first 2-months from the date of its' purchase.

Since the date of purchase and until today, I tried to use this Card and the Stick to operate internet. But I regret to say, that except at one occasion (within the 1st eek of its' purchase), this stick and the card never worked. With great difficulty, I am able to connect to the net but the download never starts.

I tried to seek MTNL help through emails, phone calls to 1503 and 1504, and the technical assistance number 01123627494. Each time, my call was disconnected with rapid comments that "who suggested you to buy this product of MTNL, because MTNL is still in the age of developing support for this product".

As the money against purchase of this product is not refundable, will you please help me in resolving this problem of connectivity.

The stick is Teracom make.

PK Rastogi

Y-25, Hauz Khas,

New Delhi 110016.

Mobile: 9650498217

Dt. 21.10.2010