Acer Aspire 5738Z Portable
Product quality and Service Issues

I bought this laptop 5 months ago for business purposes. i needed a portable as i am required to give presentations to clients everyday. i noticed that the up and down arrow keys were hard right from day 1 but couldn't take the time out to visit the acer service center. Now only 4 months later the battery died suddenly and the keypad despite regular upkeep is causing problems. i gave the laptop to the service center on the 5th of november. they kept it for a day and returned it saying that the battery and keyboard would be replaced within a weeks time. it's been a month since then. my work has suffered a lot and they are not even close to resolving the problem. i esclated the issue to Ms. Sonia at the acer corporate office in delhi and asked for a refund or a replacement as per the manufacturers guaranty, and lo behold they are now saying that the battery has arrived but still no news of the keypad. As a consumer i thought our law and constitution afford us some protection at least however this doesn't seem to be the case here. Not to mention the no. of times i had to call them and the amount of trouble and loss i had to incur just because i trusted the company and the product. i was about to get a hike in my salary due to the business i had done in the recent past but ever since the laptop battery went dead the business went slack and i lost it. I am glad that i still have my job. I want a refund or atleast a replacement as i dont trust this machine no more..

Company: Acer Aspire 5738Z Portable
Country: India

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