Acer
Brand New Laptop Problem and the worst service one could ever imagine

Sir,

I am going to register a case against your company at the consumer court within next 4 days. Because i think some kind of action should be taken against you people for fooling us and not even taking responsibility for it.

This is for your kind information.

K.Suresh.

I am Mr. Suresh Krishnan from mumbai, This refers to the

acer notebook AS4810TZ purchased on 26-01 from MS vijay

sales, vashi-navi mumbai. Since then the said machine gets

hanged after one hour. i have called at your customer care

more than 5 times, they have suggested me to re-install

windows 7 through the recovery disc. i have re-installed

windows 7, still the problem is not solved then they had

given me the case id 03121-20 and asked me to take my

notebook to the acer service center at sector-17, vashi,

Navi-Mumbai.

Then again i called at your customer care and registered a

complain they had given me this case id 032210-24 after that

again i took this notebook to the service center located at

sector-17 vashi, navi mumbai. This time they told me that

the machine is working properly the only problem is with CD

ROM and within the 2, 3 days they will be replacing it but

the system hang problem is solved after keeping it for 2

days. Again on 30-3 to the said service center, they

changed the CD ROM tray and returned it to me.

On the same day the system again got hanged and the next

day i took this to the said service center and requested

them to check whether this problem is due to OS and told

them to keep it for another 3, 4 days and solve the problem

i am facing with the system.

Today morning i had collected my notebook from the said

service center around 11.30 am after keeping it with them

for 6 days and he said that the problem is solved, you

wont face any system hang problem from now onwards.

Around 12.30 pm i switched on the notebook, within 5 mins

it got hanged.

Now i think there is no use of taking this notebook again

and again to your service center and i dont think this is

brand new notebook, i think you people have fooled me

although i paid Rs 30, 000 to purchase this notebook. This is

my first acer notebook and its a very bad and irritating

experience with you people.

Now i am writing this mail to inform you that i am not in a

position to again take this notebook back to your service

center to get my problem resolved. Although i will take this

notebook to your service center now once to show to your

engineer that the system is getting hanged again.

After this i am going to take a legal action against acer

for fooling me and for all the pain you people have given me

since the day i purchased this notebook.

This is for your kind information. Kindly check the

attached file.

K.Suresh

Company: Acer
Country: India
State: Maharashtra
City: Thane

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