Acer
Wrongly charged by service centre without rectifying the problem and also creating new errors in the system

Sir/madam

on10th may i gave my acer laptop aspire 5920 at your authorised service centre located at chenoy trade centre, with a problem that the charging was not happening continously/ consistently, there was breakage in the power supply to the laptop.

at the time of submitting the laptop the system had gone dead. was promised delivery in one day but i got it back after three days.i was charged Rs. 5500/- on account of some motherboard fault which i paid without any hesitation.

there only on checking the system, the charging problem was ok when checked with their adapter, but i found the system operating system was giving some errors, the speakers were not working properly and the system was not getting shut down. when asked the incharge why all the problems she very promptly replied you format your system everything will be fine with a clear intention of putting the whole responsibility to me.

also my system was used to do some of their personal work, to be precise burning of a DVD with certain pictures and videos, which i checked only when i came back home. as advised i formatted my system and reloaded the drivers.

1. Still the problem of the speakers was not solved.

2. also noticed was that the body panel of the sysytem has been disturbed, it is not closing smoothly.

3. and the same charging problem still persists even after payment 05 5500/- .

4. certain drivers are not working properly after several attempts of installation like the LAN drivers.

with all these complains i called up the centre and informed the lady incharge there that i amstill having problems and as i am out of station for a 10 days, i would come back and show it to u. she again replied that they have just worked on the charging problem and not done anything else and asked me to reformat the system. anyhow on coming back to hyderabad ivisted the service centre again on 01st june and subsequently. but there no one is ready to agree that they dint sort out the problem and are now stating some new errors in the hardware and software.

all these problems were not there at any time before the system eas given to the service centre.

also numerous attempts to meet the head/ manager of the centre have goen waste.

i request you to kindly look into the matter requiring utmost urgent action and help me rectify the system back to normal functioning and see into the matter over unnecessary payment taken from me.

regards

Shantanu Singh

09177999590/ 09177759747

Company: Acer
Country: India
State: Andhra Pradesh
City: Hyderabad

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