Acer PC
Unsatisfactory performance of Acer PC

I bought an acer PC package comprising (1) CPU IE3460 (320 GB) (2) monitor 19" W TFT (3) Zebronics Power UPS U-101 (4) Zeb 10 (HMV H/P Basic from Dotcom Computer, Shanti Colony, Chennai on 10.7.2008. The sound system was finally installed on 20.10.08 by another agent VB IT Care as the CD supplied along with the PC was NOT READING. The technician installed sound with his CD.

Just after warranty period of 1 year (this is not mentioned anywhere but only mentioned orally) is over the PC started giving problems. It started switching off suddenly without warning and will restart only after sometime. Since Dotcom's charges for service is higher I took the machine to my regular service centre (they charge only Rs.100 against Rs.350/- by Dotcom). It was found that the 'fan' had packed up and I had to replace the same. I wrote to Acer but they refute the charge but hide under the warranty provision.

A few days it was found that the UPS is working properly. It switches off when a power failure occurs and does not retain power even for a few minutes. I wrote to Zebronics who advised me to bring it to their office which I will be doing tomorrow.

Since few days the DVD drive started giving problems. it does not read but also creates terrible noise.

I have also alerted the Tamil Nadu Consumer Helpline.

I wrote regd letter to Acer and sent email messages to Zebronics. Is it necessary that I send copies of letters and emails to 'Dotcom Computer' from where I purchased the PC package? Pls advise

Ramakrishnan

Company: Acer PC
Country: India

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