Dell
Worst Customer service

I got a problem with my Dell Inspiron laptop. First I called up the technical support and they asked for snapshots and all so I went to the Service centre as such. Then ppl discussing with the tecgnical support gave a quotation for 12, 700 and technical suport guy asked me take a laptop with not givin in service centre. So I took it back paying 12, 700. After that I mailed him with the snapshot of my bank transaction and no calls/replies from him for a week. I checked with technical support daily. They told after 5 days that it has re cretified. After that I paid again 14, 500 for Break fix warranty. Till now no calls from him. Each time I call the technical support and explain the same thing to every person and it has been escalated many times. Even though nothing is done. My money is also not refunded. Technician has not came to my place yet.

Company: Dell
Country: India

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