HP
Defective Laptop

Reg :- Complaint of new HP laptop purchased

I had purchases a HP Laptop no HP 3124 TX ON 12/04 for Rs 5- from HP authorised Dealer The Dealer has promised us that the said LAPTOP is recent launch by HP and very fast with excellent battery backup of 3-4 hours.

But after we purchased the laptop we experienced that the LAPTOP is running very slow even slower than the our home PC which was purchased 5 years ago. The battery backup of LAPTOP is not more than 1 hour after 100% charging & sometimes even less. It often hangs up without showing any error or warning and then automatically shuts down.

When we bring the problem to the vender he simply refused to acknowledge the problem and not helped in any way. They told us to go to HP service center. We suspect that the vender has sold us a second hand Laptop in a new packing, as when we reached the shop of vender the packing of Laptop was open and they were using it & then they sold the same to us saying that it is new one.

We had also taken the laptop to hp service center who at first returned it back commenting that battery is alright, now again on 30.04.2011 we had taken the laptop to HP service center & now they are acknowledging that there are problems with the Laptop that - battery is defective & It is heating up too much & even Mother Board screen is also defective. The laptop is lying with them and they are not giving any satisfactory reply when it would be repaired or replaced. Here through this platform I would like to lodge complaint against HP that they had sold a defective Laptop to us by making false promises and now refusing to sort the matter.

Hp replase 10 parts with in 6 months.

I demand HP to replace the defective LAPTOP with new Laptop as soon as possible.

Company: HP
Country: India

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