HP Laptop
Poor service & response!

I have recently purchased a HP laptop from a dealer in Hyderabad. He neither configured the laptop for the usage nor did his employees had setup my computer. They just gave me the piece as it is delivered from the factory. When i asked them wouldn't you configure the system, extend support to partition the hard drive, the sort of response i got is totally unexpected. I don't know why the HP company people are so callous towards its customers. Further he said you will get so many freebies on this, for which i have to login to the hp URL and claim for the same. But what i found in the URL took me by total surprise. I didn't find most of the freebies as the retailer has promised except for a data card offered by reliance. He told me that i will be getting one year insurance, one gb pendrive, 1 mp3 player, one data card.

I really feel for opting for HP instead of Lenovo. I opted for HP because my friends said the service will be good, but what i discovered is totally contrasting. Even the customer care service is pathetic. No proper response from th call center executives. I was waiting on the phone for more than 10 min, but in vain.

I now advice people not buy a HP laptops, just by seeing the name. I suggest go for Lenovo, which i feel is better than hp in terms of service and support.

If this information helps few, i will be very happy.

Cheers,

Sreenath.

Company: HP Laptop
Country: India

  <     >