Jumbo Electronics - HP Laptop
Defective laptop sold by Jumbo

Reference to the above subject, I would like to mention, I had purchased a Lap Top HP Pavillion ZD8252EA Serial NO: EH692EA#ABV from Jumbo Electronics, Bur Dubai Showroom vide Cash Memo No. RI 305613 dt: 15.09.2005 .

First of all while buying I was told that it has International Warranty but it didn't. Since I stay in Mumbai (INDIA) specifically asked on international warranty to which the Salesman accepted, The most attractive feature of this laptop was it was 1 gb Ram (512 x 2), P IV, 17" wide screen and fully loaded.

When I came back to Mumbai, the RAM Memory Card 512x2 were not working together. This fact was revealed to Jumbo's Service Center during my next visit in February. But the Service Person asked me to keep the Lap Top for atleast 4 to 5 days for testing purpose and replacing the parts if required which was not possible for me to do so as I was just about to leave within a day or two.

During my next visit in June I gave the Lap Top at Service Center at Rashidya on 30th of June for test and they replaced one faulty memory card of 512 Mb Chip, I collected the Lap Top on the day of my departure on 7th of July and found that the same problem is coming up. I think there is some other problem which is conflicting with the Mother Board. The Lap Top is working well with the single 512 RAM but not with both Rams.

Then the Warranty got expire on 15th of September and due to this I request jumbo to extend warranty for further 6 months, so that in my next visit I can give my Lap Top again for test purpose.

Again I gave my laptop for rectification on 18th feb at Rashidya & they replaced the chip again and was kept on test with them for 5 days, but after I came back to Mumbai again the same problem started in less than 20 days of replacement of chip to which i complained again to the head Customer service about the defective piece they had sold to me, and they are now asking extra cost to replace the chip or whatever parts needed for troublefree working of my laptop.

I SHALL BE HAPPY IF SOMEONE GUIDES ME TO LODGE THIS COMPLAINT TO CORRECT AUTHORITIES TO GET JUSTICE AND EVEN HP CAN KNOW HOW THEIR DEALERS ARE PROVIDING SERVICES TO THEIR VALUED CUSTOMERS.

Company: Jumbo Electronics - HP Laptop
Country: India

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